Can I request an exchange?

Unfortunately, we are unable to offer exchanges for alternative products. However, if a product has been reported as damaged then we'll happily provide a like for like replacement 

What to do if my item is damaged?

You must examine all goods delivered at the time of delivery and notify us as soon as practicable after the delivery of any goods that have been damaged in transit or where there has been a partial loss of goods. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted in the delivery note at the time of delivery.

You must notify us as bookingcom@fluidbranding.com as soon as practicable after delivery (and no later than 7 days after delivery) of any goods if damaged. You agree to give us a reasonable opportunity of examining such goods shall and agree that we may at our option, replace any defective goods. We shall not be liable for goods' failure where:

(a) the defect arises because you have failed to follow any oral or written instructions as to the storage of the Goods or (if there are none) good trade practices regarding the same.

(b) the defect arises as a result of your wilful damage, negligence, or abnormal storage or working conditions by you; or

(c) the defect arises as a result of our following any drawing, design or specification which you have supplied to us.

For further information please contact our Customer Service Team bookingcom@fluidbranding.com and we will assist.

How To Return an Item

In the unlikely event that you may have to return your goods please first contact bookingcom@fluidbranding.com and we will assist.

Order Tracking

A tracking # will be provided via email once your order has been despatched.

Looking for more information?

If you require further information on the agreement between Booking.com and Fluid Branding Ltd then please contact our Customer Service Team bookingcom@fluidbranding.com and we will assist.